Service Management - Tools
Topics
Types of Content
Service Desk Ticket Classification and Dashboard ToolThis tool is designed to help you classify and analyze closed service desk tickets. Use the information to analyze your classification scheme and make the case for a... |
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Outsourcing Systems Management Decision WorkbookUse this tool to assess current capabilities and criticality of insourced services in order to make a decision around outsourcing systems management. The workbook proceeds... |
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IT Customer Service Orientation Assessment ToolA customer-oriented IT department reduces department costs, improves the quality of deliverables, and boosts the efficiency of the IT workforce. There are six core... |
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