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Due to an identified event, the prioritization list you have determined to date no longer reflects current realities. Use this tool to help you re-adjust, and consequently,...
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After each project team meeting, use this template to set the agenda for the project manager's meeting with the project sponsor.
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Info-Tech Express offers comprehensive bundles of tools and templates that will help you get to action quickly on your most important projects.
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This Info-Tech Express implementation guide provides an overview of the Project Management Toolbox.
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Improving service desk processes requires the cooperation of key stakeholders. Use the executive presentation to provide an overview of the project, its objectives, and the...
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Use this roadmap to identify and prioritize tasks that you need to complete as you work to improve your service desk.
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This tool is designed to help you classify and analyze closed service desk tickets. Use the information to analyze your classification scheme and make the case for a...
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Create the internal service desk SLA by amalgamating the insights from the current and target state analysis.
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Use the Detailed Project Request Form if your intake processes require more friction.
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Use the Light Project Request Form if your intake processes require less friction.
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