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This phase will help you assess multiple aspects of your service management program to establish the current state.
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This phase will help you take the outputs from the current state assessment, synthesize themes, and identify roadmap activities.
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This phase will help you design a communication slide that paints the picture of what your program will look like in the short and long terms.
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This tool will help you assess the current organizational change management capabilities in your organization.
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This template contains several exercise templates to help you build a compelling service management roadmap and communication slide.
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If we are to realize the business value through the adoption of emerging technologies, CIOs must address significant challenges. We believe addressing these challenges lies...
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Read our concise Executive Brief to understand the top five priorities for CIOs in 2020 and why these are so critical to success.
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Use Info-Tech's 2020 CIO Priorities Report to ascertain, based on our research, what areas of focus for 2020 are critical for success in adopting emerging technologies.
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Learn about how processes can make or break your adoption of emerging technologies.
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Learn about how IT can transform its role within the organization to optimize business value.
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