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Innovation - Blueprints

Implement an AI-Orchestrated Service Desk

The disruptive potential of AI in ITSM offers much more than simply automating the service desk for efficiency gains. The true power of AI lies in its ability to...
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Info-Tech’s Best of 2025 Mid-Year Report: IT moves from disruption to decisive action

From decoding generative AI to maturing financial processes and modernizing infrastructure, IT leaders are aligning strategy with execution to meet today’s urgent mandate...

Implement AI for Customer Experience

AI’s unprecedented capabilities have the potential to redefine how organizations connect with their customers – for better and for worse. With the right strategic...

Transform IT, Transform Everything

Learn more about leveraging exponential technology to meet socio-political and cultural uncertainty head on and explore other transformative insights on Exponential IT in...

91Ƭing Info-Tech’s Chatbot

If you had to start entirely from scratch, with no team or AI technology, how would you start building an AI chatbot? How would you do it in 12 months?

Bring AI Out of the Shadows

Deepen your understanding of AI. Explore the valuable insights and actionable takeaways from this keynote presentation delivered at Info-Tech LIVE 2025.   

Assessing the AI Ecosystem

​The AI ecosystem is much more than just an AI model, requiring configuration, data collection, machine resource management, and more to drive value.

The AI Vendor Landscape in IT

Virtually every organization today recognizes that AI is critical to their future success. Yet many still struggle to define a clear AI strategy and navigate the rapidly...

An Operational Framework for Rolling Out AI

Explore how focusing on sustainable scale-out can help you avoid AI fragmentation in this keynote presentation delivered at Info-Tech LIVE 2025.

Run IT By the Numbers

Learn more about adopting a CEO mindset and running IT by the numbers in this LIVE 2025 keynote presentation.
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