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Use this tool to create an IT chargeback model that provides a complete and logical structure for thinking through every decision of chargeback program development.
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The Services Definition Chart is where it all comes together. This chart is to be embedded into the final service catalog. It should include only information relevant to...
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An exit checklist should be used in all cases of employee departure, both voluntary and involuntary, to keep track of offboarding activities and to ensure offboarding...
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Recruiting new employees should be preceded by a clear understanding of the full costs of current employees in relation to those of each new hire. This is an exercise...
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Use the IT Integration Roadmap Tool to track key elements during the M&A discovery, integration planning, and execution phases.
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Assess your current quality management maturity.
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Use this template to form a standard quality review template that can be used to periodically review the performance of the quality initiatives in your key IT practice areas.
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Use this dashboard to track your quality management metrics.
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Use this tool to determine if your IT department is ready for the change associated with the quality management program.
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Assess the current quality management maturity of each IT practice area.
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