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CIO - Templates & Policies

Master Time Participant Workbook

Use this participant workbook in conjunction with the Master Time Facilitation Guide to deliver training to first-time IT managers.

Accountability Participant Workbook

Use this participant workbook in conjunction with the Accountability Facilitation Guide to deliver training to first-time IT managers.

Your Role in the Organization Participant Workbook

Use this participant workbook in conjunction with the Your Role in the Organization Facilitation Guide to deliver training to first-time IT managers.

Your Role in Decision Making Participant Workbook

Use this participant workbook in conjunction with the Your Role in Decision Making Facilitation Guide to deliver training to first-time IT managers.

Decision Making Case Study

Use this case study to help managers solidify decision-making and decision communication skills as part of 91Ƭ a Better Manager: Self-Governance – Your Role in Decision...

Manage Conflict Constructively Participant Workbook

Use this participant workbook in conjunction with the Manage Conflict Constructively Facilitation Guide to deliver training to first-time IT managers.

Conflict Resolution Role Play Scenarios

Use these scenarios to help managers solidify their conflict resolution communication skills as part of 91Ƭ a Better Manager: Self-Governance – Manage Conflict...

Enterprise Service Management Executive Buy-in Presentation Template

This template will help you create an executive buy-in presentation based on the blueprint, Develop a Plan to Pilot Enterprise Service Management.

Enterprise Service Management General Communications Presentation Template

This template will help you create a general communications presentation based on the blueprint, Develop a Plan to Pilot Enterprise Service Management.

Enterprise Service Management Customer Journey Map Template

This template will help you create customer personas and customer journey maps for your prioritized services.
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