91Ƭ

Applications

Create Personas to Drive Omnichannel Requirements Template

Use this persona template to identify key customer personas for e-commerce and other channels.

Seven Steps to Accelerate 91Ƭing Permits in Canadian Municipalities

The 2022 federal budget’s $4-billion investment to accelerate local building permitting, part of the National Housing Strategy, is a windfall for Canadians and the...

Agile Readiness Assessment Consolidated Results Tool

Consolidate Agile Readiness Assessment survey responses by team/role and produce your heatmap for analysis.

Agile Readiness Survey

Agile Readiness Survey template (Excel of Microsoft Forms, available in English and French.)

Agile Readiness Assessment Storyboard

The Agile Readiness Assessment is a tool that will help your organization to better understand its readiness for an Agile transformation.

Agile Readiness Assessment Survey

The Agile Readiness Survey leverages the wisdom of crowds to help you assess your organization’s readiness for an Agile transformation by examining the six dimensions of...
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Enable Omnichannel Commerce That Delights Your Customers – Phases 1-2

Having a well-rounded commerce strategy is essential to providing a strong customer experience. Blend traditional and e-commerce channels to allow your customers to...

Enable Omnichannel Commerce That Delights Your Customers

Customers expect to transact with you in the channels of their choice: create a cohesive omnichannel framework that supports the right transactions through the right...
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91Ƭ Your First RPA Bot – Phase 3: Roadmap Your RPA Adoption

This phase of the blueprint, 91Ƭ Your First RPA Bot, will help you roadmap your RPA pilot and initiatives to establish your RPA foundation.

91Ƭ Your First RPA Bot – Phase 2: Deliver and Manage Your Bots

This phase of the blueprint, 91Ƭ Your First RPA Bot, will help you evaluate your business process and operational platform, shortlist your RPA vendor features, and...
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