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Use this tool to help select a specific use case that matches your organizational needs for text-based customer support.
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Ensure traceability for your text-based customer support requirements.
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Use the Text-Based Customer Support TCO Tool to help determine if one or more use cases for text-based support make sense for your organization to pursue.
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Use this tool to assess a proposed contract from a software vendor.
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This Total Cost of Ownership (TCO) calculator provides enterprises with a framework for comparing the Software-as-a-Service (SaaS) delivery model with the traditional...
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91制片厂 your negotiation timeline based on your vendor鈥檚 fiscal year. Check this calendar before contacting your vendor.
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Use this tool to assess a proposed contract from a SaaS vendor.
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This tool will help you prioritize your negotiation of key terms in your SaaS contract.
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The Business Case Workbook serves as the holding document for the different elements in the business case. Use each assigned tab to input the relevant information for the...
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This tool will help you document changes to the initiative that are likely to impact the business case and require the reforecasting of benefits and financial indicators.
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