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Enterprise Applications - Storyboard

Drive Customer Convenience by Enabling Text-Based Customer Support – Phase 1: Create the Business Case for Text-Based Customer Support

Read this phase for a clear direction on the drivers and value proposition of text-based customer support for your organization.

Drive Customer Convenience by Enabling Text-Based Customer Support – Phase 2: Create a Technology Enablement Framework for Text-Based Customer Support

Read this phase for prioritized requirements for text-based support and a vetted shortlist of the technologies needed to enable it.

Drive Customer Convenience by Enabling Text-Based Customer Support – Phase 3: Create Customer Service Workflows for Text-Based Support

Read this phase for an overview of customer service workflows and escalation policies, as well as risk mitigation considerations.

91Ƭ a Strong Technology Foundation for Customer Experience Management – Phases 1-3

This storyboard will help you create an end-to-end technology strategy to drive sales revenue, enhance marketing effectiveness, and create compelling experiences for your...

91Ƭ a Strong Technology Foundation for Customer Experience Management – Phase 1: Drive Value with CXM

This phase of the blueprint, 91Ƭ a Strong Technology Foundation for Customer Experience Management, will help you define the value of strong technology enablement for CXM.

91Ƭ a Strong Technology Foundation for Customer Experience Management – Phase 2: Create the Framework

This phase of the blueprint, 91Ƭ a Strong Technology Foundation for Customer Experience Management, will help you gather strategic requirements to inform the design of...

91Ƭ a Strong Technology Foundation for Customer Experience Management – Phase 3: Finalize the Framework

This phase of the blueprint, 91Ƭ a Strong Technology Foundation for Customer Experience Management, will help you create a CXM initiatives roadmap and prioritize...

Develop a Web Experience Management Strategy – Phases 1-3

Your web presence is your organization’s face to the world: support it with best-in-class tools and technologies for Web Experience Management.

Develop a Web Experience Management Strategy Phase 1: Harness the Value of Web Experience Management

Understand the benefits of a dedicated Web Experience Management Suite and kick start your WEM strategy with a project charter.

Develop a Web Experience Management Strategy Phase 2: Create the Vision for Web Experience Management

For your business to leverage WEM technology, proper project planning and stakeholder engagement must occur at the beginning of the project. An evaluation of the current...
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