Customer Relationship Management
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Salesforce.com: Not Your Father's CRM AnymoreAt Dreamforce 2011, Salesforce.com unveiled more capabilities in the areas of enterprise collaboration and platform as a service (PaaS). The company is making it clear that... |
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Social CRM Project CharterA social media project is a multi-departmental undertaking that must be managed well to be successful. Document the process in a formal project charter to keep everyone on... |
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