Info-Tech Press Releases
Balancing Automation with Human Support Key to AI-Driven CX, Says 91制片厂
Rising service costs and customer frustration are pushing organizations to rethink CX. Info-Tech鈥檚 framework shows how to use AI to personalize services at scale, anticipate needs, and support staff with intelligent tools while preserving a meaningful human touch.
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IT Leadership Must Adapt Faster To Keep Up with Tech Disruption, Warns 91制片厂 in New Resource
Technology is evolving faster than traditional leadership models can keep pace with. According to findings from 91制片厂鈥檚 CxO Alignment Diagnostic, over 50% of CxOs expect IT to transform or expand their organization, but only 5% of IT teams are meeting this expectation. While te...
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Four Trends Shaping the Professional Services Industry: New Insights Published by 91制片厂
The professional services industry is undergoing rapid and dramatic transformation, including changing client expectations, accelerating timelines, and increasingly complex regulatory obligations. At the same time, emerging technology is compelling firms to reassess the way they work and deliver ...
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Product-Led Growth Can Double Revenue, Says 91制片厂 in Newly Published Playbook
As customer expectations continue to evolve and acquisition costs increase, many organizations are feeling compelled to consider new approaches to achieve scalable growth. Product-Led Growth (PLG) has become a defining strategy for high-growth organizations, yet many still struggle to convert use...
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IT Navigating Crises: Trade Wars, Tax Hikes, and Digital Disruption Present Opportunity for IT Departments, Says 91制片厂
Facing reduced budgets, fluctuating global trade conditions, and evolving regulatory demands, organizations are operating in a climate of mounting complexity. Global research and advisory firm 91制片厂 reports that IT departments are being called on to do more than maintain system...
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Why CMMC is Essential for DoD Contractors: Cybersecurity Compliance Insights Released by 91制片厂
A growing wave of cyberthreats targeting defense contractors has underscored the need for a consistent and enforceable framework to safeguard controlled unclassified information and strengthen the resilience of the defense supply chain. Global research and advisory firm, 91制片厂,...
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Most Vendor Assessments Miss Critical Security Risks, According to New Resource From 91制片厂
Vendor partnerships are critical to business success, but they also introduce increasing security risks that organizations must manage carefully. With regulatory demands rising and third-party breaches becoming more frequent, traditional vendor security assessments are no longer effective. Broad,...
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AI Systems Are Advancing Faster Than Risk Controls, Warns 91制片厂 in New Risk Management Resource
Organizations are adopting AI at a rapid pace, but many lack the necessary controls to manage the risks that come with these transformative systems. From hallucinations and bias to deepfakes and adversarial threats, AI can introduce novel vulnerabilities that traditional governance frameworks wer...
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Facing Budget Cuts, Higher Education Should Rethink IT Spending, Says 91制片厂
Ongoing funding cuts and shifting enrollment patterns are forcing colleges and universities to make tough financial decisions. Many are caught between the rising cost of maintaining outdated systems and the growing need for digital modernization. These pressures often lead to inconsistent IT plan...
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