Zoho Books Customer Reviews 2025 | Accounting

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Zoho

Zoho Books

Composite Score

8.4 /10

CX Score

8.7 /10

68 Reviews

What is Zoho Books?

Zoho Books is a powerful financial platform designed to help businesses streamline their finances, automate business workflows, and help them securely collaborate with accountants online. It simplifies day-to-day business transactions, provides real-time financial reporting and ensures compliance with local tax laws. With its intuitive UI and fully functional mobile apps, Zoho Books will help businesses grow faster, smarter and scale more efficiently.

Company Details

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Awards & Recognition

Zoho Books won the following awards in the Accounting - Small Business category

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2025 Emotional Footprint Champion

Latest Award, 2025

Strategy and Innovation
Service Experience
Product Impact
Conflict Resolution

Latest Award, 2025

2024 Data Quadrant Champion

2024

9 Top Rated Capabilities

7 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

2023 Data Quadrant Champion

2023

10 Top Rated Capabilities

7 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Service Experience
Product Impact
Conflict Resolution

2023

2022 Data Quadrant Champion

2022

8 Top Rated Capabilities

5 Top Rated Features

2022

Zoho Books Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoho Books.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

2
Since last award

97 Plan to Renew

3
Since last award

85 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoho Books?

0% Negative

7% Neutral

93% Positive

Pros

Transparent
Fair
Generous Negotitation
Reliable

Feature Ratings

Average 82

Accounts Payable Purchase Orders

Cash Flow Management

Cost Revenue Tracking

Accounts Receivable Invoicing

Reconciliation

General Ledger Chart of Accounts

Expense Management

Dashboards, Analytics and Reporting

Budgeting Forecasting

Project Accounting

Integration APIs

Vendor Capability Ratings

Average 79

Business Value Created

Ease of Implementation

Vendor Support

Availability and Quality of Training

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Data Integration

Ease of IT Administration

Usability and Intuitiveness

Quality of Features

Ease of Customization

Also Featured in...

Accounting - Midmarket

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Zoho Books Reviews

Mumba K.

Role: C-Level
Industry: Banking
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2025

My zoho book review

Likeliness to Recommend

9 /10

What differentiates Zoho Books from other similar products?

Built-in client portal for estimates, payments, and communication

What is your favorite aspect of this product?

Has easy to configure Automated workflows for recurring billing and approvals

What do you dislike most about this product?

Not ideal for complex inventory or manufacturing workflows

What recommendations would you give to someone considering this product?

Consider Zoho One bundle if you need CRM, support, and project tools alongside accounting

Pros

Helps Innovate
Saves Time
Respectful
Altruistic

Bongekile N.

Role: Finance
Industry: Consulting
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2025

Good for a basic small business

Likeliness to Recommend

5 /10

What differentiates Zoho Books from other similar products?

They offer a free invoicing option which is ideal for small and simple businesses

What is your favorite aspect of this product?

Free invoicing functionality

What do you dislike most about this product?

Not ideal for full function and detailed reporting

What recommendations would you give to someone considering this product?

Depending on the size of the business and business needs

Pros

Reliable
Generous Negotitation
Transparent
Helps Innovate

Cons

Commodity Features
Less Performance Enhancing
Less Productive

Edokhagba C.

Role: Finance
Industry: Engineering
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2025

Zoho Books: A Smart, User-Friendly Solution for St

Likeliness to Recommend

10 /10

What differentiates Zoho Books from other similar products?

Compared to QuickBooks or Xero, Zoho Books offers a wide range of features at a more affordable price, especially for small and mid-sized businesses.

What is your favorite aspect of this product?

It allows businesses to automate routine tasks like invoice generation, payment reminders, and approval workflows鈥攕aving time and reducing errors.

What do you dislike most about this product?

it is limited to third-party integrations compared to competitors like QuickBooks or Xero.

What recommendations would you give to someone considering this product?

Explore all features during the trial period to see if it meets your specific business needs, especially invoicing, automation, and reporting.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

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Zoho Books

What is Zoho Books?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2024 Emotional Footprint Champion

2023 Data Quadrant Champion

2023 Emotional Footprint Champion

2022 Data Quadrant Champion

Zoho Books Ratings

86 Likeliness to Recommend

2 Since last award

97 Plan to Renew

3 Since last award

85 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+88 Net Emotional Footprint

How much do users love Zoho Books?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Accounts Payable Purchase Orders Record of debts owing for an organization. Sometimes includes a purchase order capability

Cash Flow Management Includes income and expense tracking, as well as cash flow monitoring.

Cost Revenue Tracking The process of recording, classifying, analyzing, summarizing, and allocating costs associated with a process

Accounts Receivable Invoicing Record of claims for payment for goods or services provided. Usually includes a customer invoicing capability

Reconciliation Functionality that ensures that two sets of records (usually the balances of two accounts) are in agreement.

General Ledger Chart of Accounts The general ledger contains the organization鈥檚 accounts for recording assets, liabilities, revenue, and expenses.

Expense Management Includes all aspects of expense forms design, completion, submission, limits and compliance, and reporting.

Dashboards, Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting, forecasting & easy data extraction for data analysis.

Budgeting Forecasting Functionality allowing users to create and maintain budgets and develop forecasts, 鈥渨hat-if鈥� scenarios, etc

Project Accounting Ability to track, report and analyse financial results and implications at an individual project level

Integration APIs Ability of the software to interface with legacy and other third party applications.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Accounting - Midmarket

Zoho Books Reviews

Mumba K.

My zoho book review

Likeliness to Recommend

Pros

Bongekile N.

Good for a basic small business

Likeliness to Recommend

Pros

Cons

Edokhagba C.

Zoho Books: A Smart, User-Friendly Solution for St

Likeliness to Recommend

Pros

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2
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3
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Feature Ratings

Accounts Payable Purchase Orders

Cash Flow Management

Cost Revenue Tracking

Accounts Receivable Invoicing

Reconciliation

General Ledger Chart of Accounts

Expense Management

Dashboards, Analytics and Reporting

Budgeting Forecasting

Project Accounting

Integration APIs

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Vendor Support

Availability and Quality of Training

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Data Integration

Ease of IT Administration

Usability and Intuitiveness

Quality of Features

Ease of Customization