What is WordPress.com?
WordPress is web publishing software you can use to create a beautiful website or blog. WordPress is more than a publishing platform. It鈥檚 a powerful and empowering technology built by a global community of passionate contributors, united by the spirit of freedom to create and share without barriers.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
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Since last award
96 Plan to Renew
1
Since last award
88 Satisfaction of Cost Relative to Value
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Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love WordPress.com?
Pros
- Respectful
- Reliable
- Trustworthy
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Web Publishing Capabilities
Content Repository
Content Workflow Management
Management Interface
E-Commerce Integration
Standard Templates
Social Media Integration
Digital Asset Management
Content Security
Analytics and Reporting
Translation Facilitation
Vendor Capability Ratings
Business Value Created
Quality of Features
Ease of Implementation
Ease of Customization
Ease of Data Integration
Ease of IT Administration
Usability and Intuitiveness
Breadth of Features
Product Strategy and Rate of Improvement
Availability and Quality of Training
Vendor Support
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WordPress.com Reviews
Arushi B.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted May 2025
Superb tool for creating blogs websites.
Likeliness to Recommend
What differentiates WordPress.com from other similar products?
It is one of the richest and easiest tool for creating the blog website by simple doing the drag and drop. It has lots of inbuilt themes. We can create website with in few mins. It is easy to manage and deploy on servers. Content management is easy and quick.
What is your favorite aspect of this product?
It reduce the maintenance cost. Easy to manage content from anywhere by using the Cpanel. It automatically updates the plugins and library without any extra efforts.
What do you dislike most about this product?
Not suitable for complex websites, limited plugins and integration.
What recommendations would you give to someone considering this product?
Good for non tech website designers. It saves time as well as money.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Mabel O.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted May 2025
Security needs to be stretched!!
Likeliness to Recommend
What differentiates WordPress.com from other similar products?
WordPress.com is a hosted platform where you can create a site without installing anything. It makes making blog sites easier with zero stress
What is your favorite aspect of this product?
All plugins are installed already and hosted, makes it easy to create a blog site
What do you dislike most about this product?
Many WordPress plugins and themes have vulnerabilities that can be exploited by attackers.
What recommendations would you give to someone considering this product?
Implement strong passwords, enable two-factor authentication, and keep your WordPress installation, themes, and plugins updated also choose a reliable hosting plan
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Cole Y.
- Role: Sales Marketing
- Industry: Other
- Involvement: End User of Application
Submitted Apr 2025
Where My SEO Campaigns Truly Begin
Likeliness to Recommend
What differentiates WordPress.com from other similar products?
Well, there isn鈥檛 much, but looking at how it lets you control virtually every SEO element on-page without touching code (with the right plugins), that would have to be the one
What is your favorite aspect of this product?
From schema integration to slug management, it takes care of 90% of what would otherwise be manual labour.
What do you dislike most about this product?
The next, some update breaks it and now Google sees gibberish. Also, speed optimisation can be a pain if you're not using a premium hosting solution. Bloated themes and plugins bog everything down.
What recommendations would you give to someone considering this product?
. Less is more. And don鈥檛 let clients pick their own themes unless you want to spend half your week debugging CSS quirks
Pros
- Helps Innovate
- Efficient Service
- Client Friendly Policies
- Acts with Integrity
Cons
- Under Delivered
