Sumo Logic Cloud SOAR Customer Reviews 2025

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Sumo Logic

Sumo Logic Cloud SOAR

Composite Score

7.3 /10

CX Score

7.7 /10

25 Reviews

What is Sumo Logic Cloud SOAR?

Cloud SOAR (Formerly IncMan SOAR) improves incident response time with flexible workflow automation across tools and teams. Machine learning distinguishes real threats from false positives to reduce alert fatigue.

Company Details

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Sumo Logic Cloud SOAR Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Sumo Logic Cloud SOAR.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

81 Likeliness to Recommend

91 Plan to Renew

1
Since last award

74 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Sumo Logic Cloud SOAR?

4% Negative

0% Neutral

96% Positive

Pros

Trustworthy
Efficient Service
Effective Service
Saves Time

Feature Ratings

Average 76

Dashboards

Playbooks/Runbooks and Workflow 91制片厂er

Orchestrate & Automate

Integration Capabilities

Team Collaboration

Case Management

Collective Analytics Layer

Capable of Use Case Development

Integration with IR Management

Management and Sharing of Intelligence

Feedback Loop

Vendor Capability Ratings

Average 76

Vendor Support

Availability and Quality of Training

Business Value Created

Ease of Implementation

Breadth of Features

Ease of IT Administration

Ease of Data Integration

Quality of Features

Ease of Customization

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Sumo Logic Cloud SOAR Reviews

Vinoth K.

Role: Information Technology
Industry: Education
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jan 2022

Easy to Use!

Likeliness to Recommend

10 /10

What differentiates Sumo Logic Cloud SOAR from other similar products?

Ease of use

What is your favorite aspect of this product?

91制片厂ing Runbook, The layout and and Avilabe options are interesting

What do you dislike most about this product?

The documentation and basic troubleshooting guide could be improved

What recommendations would you give to someone considering this product?

Best and easy to use, 91制片厂ing usecase with playbook/ Runbook is very intuitive.Easily accessable and approachable support team!

Pros

Helps Innovate
Performance Enhancing
Saves Time
Respectful

Cons

Commodity Features

Lavin M.

Role: Information Technology
Industry: Banking
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jan 2022

Promising solution

Likeliness to Recommend

7 /10

What differentiates Sumo Logic Cloud SOAR from other similar products?

It鈥檚 open integration framework for which a user can easily integrate different tools and environments

What is your favorite aspect of this product?

It can integrate with a vast number of tools

What do you dislike most about this product?

There鈥檚 no trial version, which makes it a bit challenging for users to test the solution

What recommendations would you give to someone considering this product?

Consider what tools you need to integrate in your environment, how does it address playbooks, how comprehensive the platform is and its user friendliness

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Role: Information Technology
Industry: Telecommunications
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Jan 2022

CSE integration has made IncMan a must product.

Likeliness to Recommend

8 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

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Sumo Logic Cloud SOAR

What is Sumo Logic Cloud SOAR?

Company Details

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Awards & Recognition

Sumo Logic Cloud SOAR Ratings

81 Likeliness to Recommend

91 Plan to Renew

1 Since last award

74 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love Sumo Logic Cloud SOAR?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Dashboards Create multiple, custom dashboards tailored to different teams.

Playbooks/Runbooks and Workflow 91制片厂er Solution should enable playbook and workflow creation and modification using simple techniques鈥攕uch as drag-and-drop interfaces.

Orchestrate & Automate Ability to prioritize mission-critical playbooks. Performance easily monitored from central location with no execution limits and additional servers as needed.

Integration Capabilities Flexible playbooks to support integration workflows and REST API to allow flexibility in integration development.

Team Collaboration Team-based notifications and tasking, commenting and markdown support and escalation management.

Case Management Reduction in false positives by integrating threat intelligence directly in case reports by linking cases and to historical or other ongoing cases.

Collective Analytics Layer Ground truth telemetry from other analysts around the globe is provided anonymously and automatically.

Capable of Use Case Development Enable the organization to create use cases that may be proprietary to the organizations circumstances or environment.

Integration with IR Management Support how an organization plans, manages, tracks and coordinates the response to a security incident.

Management and Sharing of Intelligence The ability to heavily leverage a REST API and represent data in a way that can be shared among multiple teams and tools. STIX/TAXII support.

Feedback Loop Leverage the feedback loop to enable faster, more accurate actions as you anticipate and thwart a threat actor鈥檚 next move.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Sumo Logic Cloud SOAR Reviews

Vinoth K.

Easy to Use!

Likeliness to Recommend

Pros

Cons

Lavin M.

Promising solution

Likeliness to Recommend

Pros

CSE integration has made IncMan a must product.

Likeliness to Recommend

Pros

Title

1
Since last award

2
Since last award

Feature Ratings

Dashboards

Playbooks/Runbooks and Workflow 91制片厂er

Orchestrate & Automate

Integration Capabilities

Team Collaboration

Case Management

Collective Analytics Layer

Capable of Use Case Development

Integration with IR Management

Management and Sharing of Intelligence

Feedback Loop

Vendor Capability Ratings

Vendor Support

Availability and Quality of Training

Business Value Created

Ease of Implementation

Breadth of Features

Ease of IT Administration

Ease of Data Integration

Quality of Features

Ease of Customization

Product Strategy and Rate of Improvement

Usability and Intuitiveness