Splunk SOAR Customer Reviews 2025 | Security Orchestration

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Cisco Systems

Splunk SOAR

Composite Score

8.3 /10

CX Score

8.7 /10

36 Reviews

What is Splunk SOAR?

Splunk SOAR (formerly Splunk Phantom) combines security infrastructure orchestration, playbook automation and case management capabilities to streamline your team, processes and tools.

Company Details

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Awards & Recognition

Splunk SOAR won the following awards in the Security Orchestration, Automation, and Response category

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2025 Data Quadrant Champion

Latest Award, 2025

9 Top Rated Capabilities

9 Top Rated Features

Latest Award, 2025

2024 Emotional Footprint Champion

2024

Product Impact

2024

2024 Data Quadrant Champion

2024

8 Top Rated Capabilities

6 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

Product Impact

2023

7 Top Rated Capabilities

3 Top Rated Features

2023

3 Top Rated Capabilities

0 Top Rated Features

2022

Splunk SOAR Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Splunk SOAR.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

95 Plan to Renew

1
Since last award

86 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+96 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Splunk SOAR?

0% Negative

2% Neutral

98% Positive

Pros

Enables Productivity
Saves Time
Altruistic
Generous Negotitation

Feature Ratings

Average 84

Capable of Use Case Development

Orchestrate & Automate

Playbooks/Runbooks and Workflow 91制片厂er

Dashboards

Team Collaboration

Integration with IR Management

Data Model

Case Management

Integration Capabilities

Management and Sharing of Intelligence

Automated Phishing Handling

Vendor Capability Ratings

Average 85

Business Value Created

Breadth of Features

Availability and Quality of Training

Ease of Implementation

Ease of Data Integration

Quality of Features

Usability and Intuitiveness

Ease of Customization

Ease of IT Administration

Vendor Support

Product Strategy and Rate of Improvement

Splunk SOAR Reviews

NILESH K.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2024

ALL IN ONE SECURITY FEATURES

Likeliness to Recommend

9 /10

What differentiates Splunk SOAR from other similar products?

Automatic feature. Instant support

What is your favorite aspect of this product?

Automation

What do you dislike most about this product?

Something lag issue.

What recommendations would you give to someone considering this product?

Best soar tools for beginners

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Nasseer Q.

Role: Consultant
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2023

Best SOAR product

Likeliness to Recommend

9 /10

What differentiates Splunk SOAR from other similar products?

Seeemless integration with other product and extensivly OOTB playbooks available for automation.

What is your favorite aspect of this product?

Ability to automate repititive tasks with speed and acuuracy.

What do you dislike most about this product?

May be the initial impelementation and configation takes some time especially if you are implementing the product for the first time.

What recommendations would you give to someone considering this product?

One of the best security orechestration product available there.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Role: Information Technology
Industry: Telecommunications
Involvement: IT Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Feb 2025

Broader Integration Capabilities and incident resp

Likeliness to Recommend

10 /10

Pros

Helps Innovate
Efficient Service
Effective Service
Inspires Innovation

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Splunk SOAR

What is Splunk SOAR?

Company Details

Need Assistance?

Awards & Recognition

2025 Data Quadrant Champion

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

2023 Emotional Footprint Champion

Splunk SOAR Ratings

88 Likeliness to Recommend

1 Since last award

95 Plan to Renew

1 Since last award

86 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+96 Net Emotional Footprint

How much do users love Splunk SOAR?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Capable of Use Case Development Enable the organization to create use cases that may be proprietary to the organizations circumstances or environment.

Orchestrate & Automate Ability to prioritize mission-critical playbooks. Performance easily monitored from central location with no execution limits and additional servers as needed.

Playbooks/Runbooks and Workflow 91制片厂er Solution should enable playbook and workflow creation and modification using simple techniques鈥攕uch as drag-and-drop interfaces.

Dashboards Create multiple, custom dashboards tailored to different teams.

Team Collaboration Team-based notifications and tasking, commenting and markdown support and escalation management.

Integration with IR Management Support how an organization plans, manages, tracks and coordinates the response to a security incident.

Data Model Flexible data model that supports bespoke indicators. Associations can be formed between different objects, e.g. between threat actors and their capabililities.

Case Management Reduction in false positives by integrating threat intelligence directly in case reports by linking cases and to historical or other ongoing cases.

Integration Capabilities Flexible playbooks to support integration workflows and REST API to allow flexibility in integration development.

Management and Sharing of Intelligence The ability to heavily leverage a REST API and represent data in a way that can be shared among multiple teams and tools. STIX/TAXII support.

Automated Phishing Handling Eliminate the burden of manually analyzing and remediating the growing volume of phishing emails.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Splunk SOAR Reviews

NILESH K.

ALL IN ONE SECURITY FEATURES

Likeliness to Recommend

Pros

Nasseer Q.

Best SOAR product

Likeliness to Recommend

Pros

Broader Integration Capabilities and incident resp

Likeliness to Recommend

Pros

Title

1
Since last award

1
Since last award

1
Since last award

Feature Ratings

Capable of Use Case Development

Orchestrate & Automate

Playbooks/Runbooks and Workflow 91制片厂er

Dashboards

Team Collaboration

Integration with IR Management

Data Model

Case Management

Integration Capabilities

Management and Sharing of Intelligence

Automated Phishing Handling

Vendor Capability Ratings

Business Value Created

Breadth of Features

Availability and Quality of Training

Ease of Implementation

Ease of Data Integration

Quality of Features

Usability and Intuitiveness

Ease of Customization

Ease of IT Administration

Vendor Support

Product Strategy and Rate of Improvement