What is ServiceNow IT Operations Management?
Move IT operations from a reactive team to one that works intelligently for the business. Gain visibility across infrastructure and apps, maintain service health, and optimize cloud delivery and spend. Deliver high-performance business services with visibility and AIOps.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceServiceNow IT Operations Management Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on ServiceNow IT Operations Management.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
97 Plan to Renew
82 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ServiceNow IT Operations Management?
Pros
- Performance Enhancing
- Respectful
- Friendly Negotiation
- Reliable
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Applications Monitoring
Network Configuration Management
Server Performance Monitoring
Centralized Dashboard
Deployment Model
Access Rights Management
Automated Remediation
Network Performance Management
Multi-Site Functionality
Storage Monitoring
Cloud Monitoring
Vendor Capability Ratings
Business Value Created
Breadth of Features
Product Strategy and Rate of Improvement
Quality of Features
Ease of IT Administration
Ease of Data Integration
Ease of Implementation
Availability and Quality of Training
Vendor Support
Ease of Customization
Usability and Intuitiveness
Also Featured in...
ServiceNow IT Operations Management Reviews
Runo N.
- Role: Information Technology
- Industry: Other
- Involvement: End User of Application
Submitted Nov 2022
System Management Made Easy
Likeliness to Recommend
What differentiates ServiceNow IT Operations Management from other similar products?
The software comes with features that helps the team to work more intelligently other than being a reactive team
What is your favorite aspect of this product?
Using ServiceNow IT Operations Management is easy for the IT team The software comes well equipped with some intelligent features The software enhances visibility across different applications
What do you dislike most about this product?
This is not a software for the non IT team
What recommendations would you give to someone considering this product?
With system management, ServiceNow IT Operations Management offers best features and never disappoints. It is one software that your IT department should have
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Efficient Service
Naveed A.
- Role: Information Technology
- Industry: Engineering
- Involvement: IT Development, Integration, and Administration
Submitted Oct 2022
Worth trying, Easy to setup
Likeliness to Recommend
What differentiates ServiceNow IT Operations Management from other similar products?
Breadth of features. The way service now as a whole is designed is extra ordinary. I haven't seen any product like this in market. Ticket handling in service now is way more easy than it's competitors, approval feature is outstanding.
What is your favorite aspect of this product?
Approval from supervisor is the best thing in service now. And routing the ticket is also exceptional.
What do you dislike most about this product?
It's a bit slow. I believe it takes a lot off space to manage and host. And service now really is beneficial when you use all of it's products together. Single product doesn't make much difference.
What recommendations would you give to someone considering this product?
Please give it a try. Start with some features and then try out the whole product.
Pros
- Security Protects
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
onkar k.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Jun 2022
User friendly tool with fantastic UI
Likeliness to Recommend
What differentiates ServiceNow IT Operations Management from other similar products?
Easy to use and covers ITIL processes
What is your favorite aspect of this product?
Report creation as per your need
What do you dislike most about this product?
Identification table to create report
What recommendations would you give to someone considering this product?
Very nice tool for operations with lot of flexibility to create reports/dashboards
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
