SAP SuccessFactors HCM Customer Reviews 2025

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SAP

SAP SuccessFactors HCM

Composite Score

7.9 /10

CX Score

8.2 /10

77 Reviews

What is SAP SuccessFactors HCM?

SAP SuccessFactors Human Experience Management Suite (SAP SuccessFactors HXM Suite) offers individualized experiences and strategic solutions that empower employees to reach their potential. Only SuccessFactors gives you the talent solutions, core HR, collaboration tools, and workforce analytics you need to produce, measure, and continuously improve your business results through people, every day.

Company Details

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Awards & Recognition

SAP SuccessFactors HCM won the following awards in the Human Capital Management - Enterprise category

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Strategy and Innovation
Product Impact

Latest Award, 2025

1 Top Rated Capabilities

10 Top Rated Features

2024

Product Impact

2024

1 Top Rated Capabilities

5 Top Rated Features

2023

0 Top Rated Capabilities

3 Top Rated Features

2022

Product Impact

2022

0 Top Rated Capabilities

2 Top Rated Features

2021

SAP SuccessFactors HCM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on SAP SuccessFactors HCM.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

1
Since last award

93 Plan to Renew

2
Since last award

80 Satisfaction of Cost Relative to Value

3
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love SAP SuccessFactors HCM?

1% Negative

9% Neutral

90% Positive

Pros

Performance Enhancing
Respectful
Security Protects
Enables Productivity

Feature Ratings

Average 81

Self-Service Applicant Portal鈥�

Reporting and Analytics

Talent Management

Performance Management

Employee Record

Benefits Administration

Leave Management

Document Management (DMS) Capabilities

Position Management

Learning and Development

Talent Acquisition

Vendor Capability Ratings

Average 76

Breadth of Features

Business Value Created

Ease of Implementation

Availability and Quality of Training

Quality of Features

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Data Integration

Usability and Intuitiveness

Vendor Support

Ease of Customization

Also Featured in...

Talent Acquisition Suites

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View SAP SuccessFactors HCM in this category (opens in a new tab)

Internal Talent Marketplace

Translation missing: en.product_page.ratings.score 7.4

View SAP SuccessFactors HCM in this category (opens in a new tab)

Talent Management

Translation missing: en.product_page.ratings.score 7.4

View SAP SuccessFactors HCM in this category (opens in a new tab)

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SAP SuccessFactors HCM

What is SAP SuccessFactors HCM?

Company Details

Need Assistance?

Awards & Recognition

SAP SuccessFactors HCM Ratings

86 Likeliness to Recommend

1 Since last award

93 Plan to Renew

2 Since last award

80 Satisfaction of Cost Relative to Value

3 Since last award

Emotional Footprint Overview

+88 Net Emotional Footprint

How much do users love SAP SuccessFactors HCM?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Self-Service Applicant Portal鈥� The solution provides a robust applicant portal where documentation can be submitted, updated, and where the present status of an application can be tracked.

Reporting and Analytics The solution provides the ability to create metrics-driven dashboards and reports showing unique visitors, click-through, conversions, payments etc.

Talent Management Includes recruiting and Application Tracking Systems functionality such as candidate tracking, job posting, advertising, background checks, and onboarding.

Performance Management Includes all aspects of performance appraisals and review design: rollout, conducting, tracking, measurement, and goal attainment.

Employee Record Includes workforce and employee data such as contact information, address, phone, employee identifiers, employment history, hire and release dates, etc.

Benefits Administration Employee participation in benefits programs such as paid time off, medical/dental/life insurance policies, 401k/RRSP participation, as well as self-service.

Leave Management Tracking/administering employee leave, paid time off, short/long term leave (e.g. illness, personal, maternity, etc.), workflows for leave requests/approvals.

Document Management (DMS) Capabilities Enable various options of document imaging, form population, document generation, and other advanced administrative document management options.

Position Management Ability to control attributes of job and position titles, org structure and charting, job descriptions, and roles and responsibilities.

Learning and Development All aspects of learning management systems, content and curriculum development, development plans, skills databases, certifications, and reporting.

Talent Acquisition Supports the process of sourcing and recruiting employees in alignment with organizational needs.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Talent Acquisition Suites

Internal Talent Marketplace

Talent Management

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Title

1
Since last award

2
Since last award

3
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Feature Ratings

Self-Service Applicant Portal鈥�

Reporting and Analytics

Talent Management

Performance Management

Employee Record

Benefits Administration

Leave Management

Document Management (DMS) Capabilities

Position Management

Learning and Development

Talent Acquisition

Vendor Capability Ratings

Breadth of Features

Business Value Created

Ease of Implementation

Availability and Quality of Training

Quality of Features

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Data Integration

Usability and Intuitiveness

Vendor Support

Ease of Customization