OpenText CloudAlly Backup Customer Reviews 2025

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CloudAlly Ltd.

OpenText CloudAlly Backup

Composite Score

8.1 /10

CX Score

8.3 /10

57 Reviews

What is OpenText CloudAlly Backup?

OpenText CloudAlly Backup is an enterprise-grade automated Microsoft Office 365 backup and restore for Mail, Calendar, Contacts, Tasks, Groups, Teams, OneDrive, and SharePoint. Protect your business-critical cloud data with our Microsoft 365 Backup.

Company Details

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Awards & Recognition

OpenText CloudAlly Backup won the following awards in the Email Backup category

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3 Top Rated Capabilities

4 Top Rated Features

Latest Award, 2025

2 Top Rated Capabilities

2 Top Rated Features

2024

0 Top Rated Capabilities

1 Top Rated Features

2023

0 Top Rated Capabilities

1 Top Rated Features

2022

OpenText CloudAlly Backup Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on OpenText CloudAlly Backup.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

2
Since last award

99 Plan to Renew

84 Satisfaction of Cost Relative to Value

3
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love OpenText CloudAlly Backup?

4% Negative

9% Neutral

87% Positive

Pros

Continually Improving Product
Fair
Security Protects
Reliable

Feature Ratings

Average 85

Support for Backup Types

Security

Mailbox Backup Restore

Granular Restore

Backup Archiving

Compliance

User self service

Permissions Awareness

Media Support

Legal Hold

AI tech support

Vendor Capability Ratings

Average 81

Ease of Data Integration

Breadth of Features

Business Value Created

Ease of Implementation

Quality of Features

Ease of IT Administration

Vendor Support

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

OpenText CloudAlly Backup Reviews

Ricardo M.

Role: Sales Marketing
Industry: Media
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2025

It covers the basic daily needs

Likeliness to Recommend

9 /10

What differentiates OpenText CloudAlly Backup from other similar products?

Simplicity, automated daily backups, good security, and customer support.

What is your favorite aspect of this product?

The security.

What do you dislike most about this product?

Limited to one backup per day and slower restore speeds in some cases.

What recommendations would you give to someone considering this product?

Check this one backup per day limit vs. others products in the marketi..

Pros

Reliable
Trustworthy
Efficient Service
Effective Service

Varsha G.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted May 2024

Fantastic product

Likeliness to Recommend

10 /10

What differentiates OpenText CloudAlly Backup from other similar products?

Mailbox restore & logs backup

What is your favorite aspect of this product?

Support all type restore backup

What do you dislike most about this product?

Nothing to say

What recommendations would you give to someone considering this product?

Excellent product

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Ayaz J.

Role: Operations
Industry: Construction
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2024

Amazing Product, easy to use.

Likeliness to Recommend

8 /10

What differentiates OpenText CloudAlly Backup from other similar products?

Users can perform granular recovery of individual emails, files, folders, or entire mailboxes, providing flexibility in data restoration.

What is your favorite aspect of this product?

CloudAlly Microsoft 365 Backup helps protect against data loss due to accidental deletion, user error, malicious activity, or system failures.

What do you dislike most about this product?

Large-scale data restores may take some time depending on the volume of data and internet speeds.

What recommendations would you give to someone considering this product?

Understand your organization's data backup needs, compliance requirements, and budget constraints before selecting a backup solution.

Pros

Helps Innovate
Continually Improving Product
Reliable
Trustworthy

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OpenText CloudAlly Backup

What is OpenText CloudAlly Backup?

Company Details

Need Assistance?

Awards & Recognition

OpenText CloudAlly Backup Ratings

88 Likeliness to Recommend

2 Since last award

99 Plan to Renew

84 Satisfaction of Cost Relative to Value

3 Since last award

Emotional Footprint Overview

+89 Net Emotional Footprint

How much do users love OpenText CloudAlly Backup?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Support for Backup Types Support for Full, Incremental (change since last incremental backup) & Differential (change since last full backup) backup types.

Security The software provides appropriate data and access security for the message store, individual mailboxes and messages.

Mailbox Backup Restore The backup and restore of individual mailboxes without having to restore an entire email server to extract a single mailbox.

Granular Restore The ability to restore individual email messages, message threads, or messages within a specified date range.

Backup Archiving Ability to conduct archive backups for long-term storage.

Compliance Compliance with privacy legislation, including General Data Protection Regulation (GDPR), and the ability to enact requests for purging of personal information.

User self service User do not need to raise a service desk ticket anymore

Permissions Awareness The backup software having awareness of mailbox permissions, rules, and delegates, and the ability to backup and restore associated permissions.

Media Support Support for backup to various backup media formats, including disk, Cloud, optical drives, and tape etc.

Legal Hold The ability to have a emmutable copy of record as a result of court order

AI tech support Technical professionals can access a generative Ai chatbot when querying the knowledge base

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

OpenText CloudAlly Backup Reviews

Ricardo M.

It covers the basic daily needs

Likeliness to Recommend

Pros

Varsha G.

Fantastic product

Likeliness to Recommend

Pros

Ayaz J.

Amazing Product, easy to use.

Likeliness to Recommend

Pros

Most Popular OpenText CloudAlly Backup Comparisons

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Title

2
Since last award

3
Since last award

Feature Ratings

Support for Backup Types

Security

Mailbox Backup Restore

Granular Restore

Backup Archiving

Compliance

User self service

Permissions Awareness

Media Support

Legal Hold

AI tech support

Vendor Capability Ratings

Ease of Data Integration

Breadth of Features

Business Value Created

Ease of Implementation

Quality of Features

Ease of IT Administration

Vendor Support

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization