FortiSOAR Customer Reviews 2025 | Security Orchestration, Automation

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Fortinet

FortiSOAR

Composite Score

7.5 /10

CX Score

7.9 /10

22 Reviews

What is FortiSOAR?

Integrated into the Fortinet Security Fabric, FortiSOAR security orchestration, automation and response (SOAR) remedies some of the biggest challenges facing cybersecurity teams today. Allowing security operation center (SOC) teams to create a custom automated framework that pulls together all of their organization's tools unifies operations, eliminating alert fatigue and reducing context switching. This allows enterprises to not only adapt, but also optimize their security process.

Company Details

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Awards & Recognition

FortiSOAR won the following awards in the Security Orchestration, Automation, and Response category

Filter By

2 Top Rated Capabilities

2 Top Rated Features

Latest Award, 2025

1 Top Rated Capabilities

1 Top Rated Features

2024

0 Top Rated Capabilities

1 Top Rated Features

2023

3 Top Rated Capabilities

7 Top Rated Features

2022

FortiSOAR Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on FortiSOAR.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

100 Plan to Renew

76 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love FortiSOAR?

0% Negative

7% Neutral

93% Positive

Pros

Helps Innovate
Continually Improving Product
Enables Productivity
Efficient Service

Feature Ratings

Average 79

Case Management

Feedback Loop

Capable of Use Case Development

Playbooks/Runbooks and Workflow 91制片厂er

Orchestrate & Automate

Dashboards

Collective Analytics Layer

Automated Phishing Handling

Management and Sharing of Intelligence

Document & Artifact Storage

Integration Capabilities

Vendor Capability Ratings

Average 78

Breadth of Features

Ease of IT Administration

Quality of Features

Ease of Data Integration

Product Strategy and Rate of Improvement

Business Value Created

Ease of Customization

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support

Ease of Implementation

FortiSOAR Reviews

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Anonymous Reviewer

Submitted Feb 2022

Great automation tool with ease of use and support

Likeliness to Recommend

9 /10

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Feb 2022

Very helpful in a SOC monitoring environment

Likeliness to Recommend

7 /10

Pros

Performance Enhancing
Trustworthy
Client Friendly Policies
Generous Negotitation

Alexandru R.

Role: Operations
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Feb 2022

Easy to use, but a bit pricey

Likeliness to Recommend

9 /10

What differentiates FortiSOAR from other similar products?

I didn't test other product

Pros

Reliable
Saves Time
Acts with Integrity
Enables Productivity

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FortiSOAR

What is FortiSOAR?

Company Details

Need Assistance?

Awards & Recognition

FortiSOAR Ratings

84 Likeliness to Recommend

100 Plan to Renew

76 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love FortiSOAR?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Case Management Reduction in false positives by integrating threat intelligence directly in case reports by linking cases and to historical or other ongoing cases.

Feedback Loop Leverage the feedback loop to enable faster, more accurate actions as you anticipate and thwart a threat actor鈥檚 next move.

Capable of Use Case Development Enable the organization to create use cases that may be proprietary to the organizations circumstances or environment.

Playbooks/Runbooks and Workflow 91制片厂er Solution should enable playbook and workflow creation and modification using simple techniques鈥攕uch as drag-and-drop interfaces.

Orchestrate & Automate Ability to prioritize mission-critical playbooks. Performance easily monitored from central location with no execution limits and additional servers as needed.

Dashboards Create multiple, custom dashboards tailored to different teams.

Collective Analytics Layer Ground truth telemetry from other analysts around the globe is provided anonymously and automatically.

Automated Phishing Handling Eliminate the burden of manually analyzing and remediating the growing volume of phishing emails.

Management and Sharing of Intelligence The ability to heavily leverage a REST API and represent data in a way that can be shared among multiple teams and tools. STIX/TAXII support.

Document & Artifact Storage Extensible storage to meet growing needs. The ability to link documents and artifacts to relevant intelligence or other information.

Integration Capabilities Flexible playbooks to support integration workflows and REST API to allow flexibility in integration development.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

FortiSOAR Reviews

Great automation tool with ease of use and support

Likeliness to Recommend

Pros

Very helpful in a SOC monitoring environment

Likeliness to Recommend

Pros

Alexandru R.

Easy to use, but a bit pricey

Likeliness to Recommend

Pros

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Title

Feature Ratings

Case Management

Feedback Loop

Capable of Use Case Development

Playbooks/Runbooks and Workflow 91制片厂er

Orchestrate & Automate

Dashboards

Collective Analytics Layer

Automated Phishing Handling

Management and Sharing of Intelligence

Document & Artifact Storage

Integration Capabilities

Vendor Capability Ratings

Breadth of Features

Ease of IT Administration

Quality of Features

Ease of Data Integration

Product Strategy and Rate of Improvement

Business Value Created

Ease of Customization

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support

Ease of Implementation