Elastic Observability Customer Reviews 2025

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Elastic

Elastic Observability

Composite Score

7.5 /10

CX Score

7.7 /10

38 Reviews

What is Elastic Observability?

Elastic Cloud is the best way to consume all of Elastic's products across any cloud. Easily deploy in your favorite public cloud, or in multiple clouds, and extend the value of Elastic with cloud-native features. Accelerate results that matter, securely and at scale.

Company Details

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Awards & Recognition

Elastic Observability won the following awards in the Website Analytics category

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0 Top Rated Capabilities

1 Top Rated Features

2025

1 Top Rated Capabilities

2 Top Rated Features

2024

3 Top Rated Capabilities

1 Top Rated Features

2023

Elastic Observability Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Elastic Observability.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

98 Plan to Renew

80 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Elastic Observability?

2% Negative

9% Neutral

89% Positive

Pros

Fair
Effective Service
Reliable
Inspires Innovation

Feature Ratings

Average 75

API Framework

Audience Segmentation

Data Visualization

Paid Search Integration

Conversion Analysis

Device and Browser Analytics

Social Media Analytics

Customer Value Analysis

Audience Demographics

Customer Journey Modelling

Search Engine Optimization

Vendor Capability Ratings

Average 77

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Usability and Intuitiveness

Ease of Customization

Quality of Features

Breadth of Features

Vendor Support

Business Value Created

Product Strategy and Rate of Improvement

Availability and Quality of Training

Also Featured in...

AIOps

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Enterprise Search

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Elastic Observability Reviews

saurabh p.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Mar 2024

Easy to implementation with product.

Likeliness to Recommend

8 /10

What differentiates Elastic Observability from other similar products?

Its easy to use and implement. Also provide many features which are crucial in software.

What is your favorite aspect of this product?

The documentation and the easy to implement features are my favorite.

What do you dislike most about this product?

I like most of the things just need docs more details for some implemetation.

What recommendations would you give to someone considering this product?

I would suggest this product to use it and test it by themselves.

Pros

Reliable
Trustworthy
Unique Features
Client's Interest First

Avijeet S.

Role: Information Technology
Industry: Agriculture
Involvement: Vendor Management and Renewal

Validated Review

Verified Reviewer

Submitted Oct 2023

Fantastic roadmap, ease of integration.

Likeliness to Recommend

8 /10

What differentiates Elastic Observability from other similar products?

Pace of robust integration.

What is your favorite aspect of this product?

Searching is like gliding.

What do you dislike most about this product?

Scale cost can be better

What recommendations would you give to someone considering this product?

Integrate fast, scale slow.

Pros

Effective Service
Helps Innovate
Continually Improving Product
Reliable

Raphael G.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Mar 2023

Amazing product, easy to use

Likeliness to Recommend

10 /10

What differentiates Elastic Observability from other similar products?

Elastic Cloud is built on top of Elasticsearch, which provides users like me with a powerful search engine capable of handling complex queries, aggregations, and analytics.

What is your favorite aspect of this product?

Elastic Cloud integrates with a wide range of other tools and services, including Kibana, Logstash, Beats, and many others.

What do you dislike most about this product?

cost of Elastic Cloud is higher than other similar products, or they may encounter issues with compatibility or integration with other systems.

What recommendations would you give to someone considering this product?

Elastic Cloud offers a free trial that allows you to test the platform and its features before making a commitment. This is an excellent opportunity to evaluate whether Elastic Cloud meets your specific needs.

Pros

Helps Innovate
Reliable
Enables Productivity
Unique Features

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Elastic Observability

What is Elastic Observability?

Company Details

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Awards & Recognition

Elastic Observability Ratings

89 Likeliness to Recommend

98 Plan to Renew

80 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+87 Net Emotional Footprint

How much do users love Elastic Observability?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

API Framework Move data to and from the platform and other customer interaction applications (i.e. Marketing Automation) with ease.

Audience Segmentation The ability to create and analyze discrete customer audience segments based on user-defined criteria or variables.

Data Visualization Visualize customer data in configurable dashboards or reports, and easily share these visualizations with decision makers.

Paid Search Integration Integrates with popular search advertising services (i.e. AdWords) and can make predictive recommendations around areas like keywords.

Conversion Analysis The ability to capture and analyze conversion (transaction) data and conversion paths from the web or associated channels.

Device and Browser Analytics Capture and summarize device and browser information.

Social Media Analytics Captures information on social signals from popular services (Twitter, Facebook, LinkedIn etc.).

Customer Value Analysis Predicts customer lifetime value based on past conversions.

Audience Demographics The ability to capture, analyze and display customer demographic/firmographic data from different channels.

Customer Journey Modelling The ability to effectively model and display customer behaviors or journeys through multiple channels and touchpoints.

Search Engine Optimization Provides targeted recommendations for improving and optimizing a page for organic search rankings (i.e. via A/B testing or multivariate testing).

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Also Featured in...

AIOps

Enterprise Search

Elastic Observability Reviews

saurabh p.

Easy to implementation with product.

Likeliness to Recommend

Pros

Avijeet S.

Fantastic roadmap, ease of integration.

Likeliness to Recommend

Pros

Raphael G.

Amazing product, easy to use

Likeliness to Recommend

Pros

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Title

Feature Ratings

API Framework

Audience Segmentation

Data Visualization

Paid Search Integration

Conversion Analysis

Device and Browser Analytics

Social Media Analytics

Customer Value Analysis

Audience Demographics

Customer Journey Modelling

Search Engine Optimization

Vendor Capability Ratings

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Usability and Intuitiveness

Ease of Customization

Quality of Features

Breadth of Features

Vendor Support

Business Value Created

Product Strategy and Rate of Improvement

Availability and Quality of Training