What is 3CX?
3CX is a 100% channel company and is the developer of a the 3CX communications software; the open standards IP PBX which innovates communications and replaces proprietary PBXs. 3CX cuts telco costs, boosts company productivity and mobility, and enhances the customer experience. With integrated WebRTC video conferencing, softphones for Mac and Windows, smartphone apps for Android and iOS, website live chat and more, 3CX offers companies a complete Unified Communications package out of the box.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
95 Plan to Renew
91 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love 3CX?
Pros
- Continually Improving Product
- Respectful
- Acts with Integrity
- Includes Product Enhancements
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Instant Messaging
Audio Controls
Audio Conferencing VoIP
Audio Conferencing Call in Bridge
Screen Share
Keyboard Mouse Control
File Transfer
Facilitator Functions
Virtual Whiteboard
Application Share
Vendor Capability Ratings
Ease of IT Administration
Business Value Created
Usability and Intuitiveness
Ease of Implementation
Quality of Features
Breadth of Features
Availability and Quality of Training
Ease of Customization
Product Strategy and Rate of Improvement
Ease of Data Integration
Vendor Support
3CX Reviews
Alexey S.
- Role: Information Technology
- Industry: Other
- Involvement: End User of Application
Submitted Mar 2024
Unified and efficient business communication tool.
Likeliness to Recommend
What differentiates 3CX from other similar products?
The three key points that set 3CX apart are its extensive suite of unified communications services, including video conferencing and integrated messaging, its emphasis on user and admin-friendliness, and the quality of its VoIP calls.
What is your favorite aspect of this product?
The great VoIP call quality, extensive collection of unified communication tools, and simple setup and management are the three things I enjoy most about the 3CX application.
What do you dislike most about this product?
My least favorite aspect of 3CX is the user interface, which might be more straightforward and well-designed, and the fact that some sophisticated capabilities may necessitate more complicated setup.
What recommendations would you give to someone considering this product?
My main recommendation is the 3CX software because of its user-friendliness, high-quality VoIP calls, and capacity to consolidate and enhance company communication with its many unified communication capabilities.
Pros
- Reliable
- Efficient Service
- Effective Service
- Saves Time
Sarah S.
- Role: Consultant
- Industry: Other
- Involvement: End User of Application
Submitted Jan 2024
Easy to use however lacking in features
Likeliness to Recommend
What differentiates 3CX from other similar products?
3CX is a great VoIP alternative to standard phones. It allowed our firm flexibility in working out of office, particularly with the phone app.
What is your favorite aspect of this product?
Being able to take calls on the go and out of office using the phone and desktop app is extremely useful.
What do you dislike most about this product?
The handsets lack some basic functionality such as being able to see if a user is set to 'do not disturb'.
What recommendations would you give to someone considering this product?
I think this product and software is best suited to larger firms/teams so it may not be suitable for a smaller company.
Pros
- Enables Productivity
- Respectful
- Security Protects
- Reliable
Seth H.
- Role: C-Level
- Industry: Not for Profit
- Involvement: Business Leader or Manager
Submitted Nov 2023
Expensive and our staff does not use the features
Likeliness to Recommend
What differentiates 3CX from other similar products?
I think there are lots of products similar
What is your favorite aspect of this product?
The app is really easy to use.
What do you dislike most about this product?
With so many platforms like microsoft teams, slack, and others, its tough to get people to use 3cx and office phones
What recommendations would you give to someone considering this product?
If people will use it, that's great.
Pros
- Caring
- Over Delivered
- Reliable
- Enables Productivity
Cons
- Commodity Features
- Less Effective Service
- Less Performance Enhancing
