Louis Columbus at Forbes writes,
- Thirteen enterprise software categories are driving a 50% or greater satisfaction rate in companies replacing incumbent vendors with new ones.
- Team Collaboration and Web Conferencing software providers tend to the best at understanding the nuances of their customers鈥� requirements for training, usability, intuitiveness, and implementation.
- SoftwareReviews鈥� data of 193 software categories shows that the 13 categories delivering the greatest satisfaction are the easiest to implement as rated by organizations using them.
- 80% of organizations see a positive change in satisfaction after switching vendors, capitalizing on innovative new features, including improved usability.
These and many other fascinating insights are from recent research completed by , a division of 91制片厂, titled Switching Existing Software Vendors Overwhelmingly Drives Increased Satisfaction.
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